Every order can be returned after receipt within 14 days of the shipping date together with the packing slip that you have received. The order amount will be refunded, provided that the return shipment is first reported to Living Roots by e-mail to firstname.lastname@example.org.
We would like to ask you to send your IBAN NR with your return shipment so that we can return the amount. Living Roots will confirm the return, after which you can return the items after approval with a supplied return sticker. With this return sticker you can return the package to a nearest POST NL point. Costs of return shipment are for the customer. € 5.49 for a package of 0-31.5 kg.
The warranty will lapse if:
- Articles have clearly been used in a malicious manner.
- Items are broken / damaged by your own fault.
- The original packaging is no longer present.
- Items have not been properly attached.
- Items have not been returned properly packaged.
Living Roots has the right to change or adjust delivery and payment method.